FAQs - Frequently Asked Questions

How did you come up with the name Dam Nail Polish?

Dam is my maiden name and now my middle name.

With a name like that, people tend to forget you have a first name and just call you by your last name. And that's how I decided on the name. I was recently married at the time and in the process of changing my name, but still wanted the name to live on. Thus, Dam Nail Polish was born.

Fun fact: It's pronounced "Dahm" :)

Are your polishes non-toxic?

All of our polishes are 10-free and formulated without the top ten harmful ingredients:

Formaldehyde
Toluene
DBP
Camphor
Formaldehyde Resin
Xylene
Ethyl Tosylamide
Parabens
Phthalates
Fragrance

To learn more about what 10-free means, check out our blog post.

When do you do new releases?

I try to do a pre-release or an official release every month, but the schedule tends to be kind of random. They are usually on a Friday at Noon EST.

What is a pre-release?

When I prepare for an official release, I make a batch to send out to swatchers. There is some excess from that batch and I will list those for anyone who is interested in getting the new releases early while I wait for more supplies to arrive.

Most of the time, there will only be swatch wheel and bottle shots available to preview the polish. Official swatches will be available for official releases which usually occur ~4 weeks after pre-release.

Shipping times for pre-releases tend to be a bit longer than normal processing times. Pre-release items usually ship within 3 weeks. Pre-release items tend to have a very limited quantity.

Are all your releases capped?

Yes, all my releases are capped since I am a team of one and have very limited time to make polishes. I try to bring back polishes that are high in demand if it's possible.

How do I find out about new releases?

I will often tease new polishes on my Instagram and on my Facebook Fan Group. I set up reminders and events on both of those social media sites for new releases.

How do thermal nail polishes work?

Thermal nail polishes typically change colors around 88 degrees Fahrenheit. Running your hands under hot water or putting them in cold water will quickly change the color of your polish.

For those of you with long claws, you maybe lucky enough to experience the beautiful effect of ombre nails where your nail warm nail beds are one color and your fingernails are a different color. For short term photography purposes, you can achieve this look by using ice/hot water or my favorite tools is a frozen dinner and a heat pack. I've also heard of hair dryers being used as well.

Do I need a UV light for thermal nail polishes?

Nope! My swatchers are so awesome that the polish actually look like gel nail polish in the photos. The polish is NOT gel and applies like normal nail polish. Just apply 2-3 coats, depending on how thin or thick you lather it on, and finish with some high gloss top coat! No need for UV lights or any other special equipment!

Will thermal nail polish work with a top coat/base coat?

Yes! Top or base coat will not affect the ability of the thermal nail polish to change colors. However, storing the thermal polishes in too hot or too cold conditions can cause irreversible damage to the polish. It will now be normal nail polish stuck in the cold state and will not change colors. No need to keep a thermometer near your thermal nail polish stash, but just don't leave them in your car on a sweltering summer day or attempt to freeze them.

Does thermal nail polish go bad?

Yes, eventually. Thermal nail polish is said to degrade over a period of months to years and eventually will stop changing colors. When and if this happens, the nail polish is still fully usable, but will be stuck in the cold state and will not change colors when heat is applied. Having said this, I have really old thermal nail polish that still does change colors. I also only make thermal nail polish in small batches to guarantee the longest life for you.

As mentioned in the previous question, extreme hot or cold conditions can cause irreversible damage to the polish causing it to be forever stuck in the cold state. Please be mindful of this when receiving a package with thermal polish and try your best to get it out of the mailbox when the weather is extremely hot or extremely cold.

How long does it normally take to ship?

Orders typically ship within 7-21 business days. In the event that shipping will be delayed (extreme weather, etc), there will be an announcement on my page. If I know in advanced that I will be unable to ship within the normal 7-21 business days, there will also be a notification on my page noting the delay.

For more information, please see the Shipping Information page.

How is my order packaged?

Very carefully! All of our orders are packed in a shipping box with all recyclable materials. Each order is packed with the highest level of care to ensure that your pretty polishes arrive to you in perfect condition! Be sure to dump all the contents out because sweet treats are always included!

Do you take refunds or exchanges?

For hygienic reasons, refunds or exchanges are not accepted.

Due to the nature of some nail polish pigments, we cannot offer a guarantee for polishes after six months. Thermals can cease to transition after this time and some pigments, especially neons, can fade.

We work on a case by case basis for damaged or incorrect orders. For more information, check out the Refund Policy page.

Can I swatch for you?

All interested swatchers and bloggers can fill out an application and I will review and reach out to you if there is a need for swatches.

Do you combine orders?

Yes! See the Combining Orders page for more information.

Have any additional questions for me? Shoot me an email at angie@damnailpolish.com or head over to my contact page.

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