We are 100% committed to excellent customer service. If an issue arises, please do not hesitate to contact us at firstname.lastname@example.org.
Due to the nature of the product, I am unable to accept returns.
I will send the correct item(s) if the wrong item(s) has been sent. I do my very best to ensure that packaging is sufficient enough to protect the polish, but life happens. I will work with each buyer on a case to case basis in the event that the bottle gets damaged during shipping.
Damaged packages must be reported to me within 48 hours of receiving the package. No replacements can be honored after 48 hours.
I cannot refund for packages that have been marked delivered by USPS. Please check with your local postal office for help retrieving or possibly locating missing packages. Often times they are delivered to the wrong address, so contact your neighbors and be patient as it takes time to be re-delivered.
Polishes are guaranteed to be free of defect to include fading, thermals/solars not transitioning, etc for 6 months after purchase.
Please do not hesitate to reach out to me for any issues and I will do my best to make you happy :)